Use the AI Assistant
The AI Assistant provides quick answers and guidance directly within the Slingshot Portal.
To access the AI Assistant:
Click the AI Assistant button in the top-right corner of the portal.
Select Helpdesk Support
Ask your question using natural language or click a prompt to start a conversation with our AI Assistant.
You can ask questions such as:
“How do I visualize 3D orbits?”
“Where can I access anomaly detection?”
“How do I request satellite data?”
The AI Assistant can help you quickly locate tools, documentation, and workflows.
You may also submit a request to our Support team through the chat window.
Contact Support by Email
You can reach our support team directly by email.
Support Email:
When contacting support, please include:
Your name and organization
A description of the issue
The feature or tool you are using
Any screenshots or error messages
Providing these details helps our team resolve your issue more quickly.
Contact Support by Phone
For urgent issues, you may contact our support team by phone.
Support Phone:
+1 (866) 890-3331
Support hours may vary depending on your organization’s service agreement.
If you reach voicemail, please leave:
Your name
Your organization
A brief description of the issue
Your preferred callback number
A member of our team will return your call as soon as possible.
When to Contact Support
Contact support if you experience:
Login or account access issues
Data request problems
Errors in portal tools or dashboards
Questions about your subscription or access permissions
Our team is here to help ensure you get the most out of the Slingshot Portal.