Available Data Purchases
If you recently purchased existing data from Slingshot’s Global Sensor Network, we’re excited to walk you through what happens next.
After your purchase, you should receive an email confirmation with details about your order.
You can also review your order in the Portal by navigating to Marketplace and selecting the Orders tab.
Data delivery is typically completed the same day.
The expectation time to receive an existing data order delivery in Portal is 15 min. to 1 hr.
If you do not see your data delivery, please contact Customer Support so we can resolve the issue as quickly as possible.
Tracking Service Orders
After placing a Tracking Service request, Slingshot automatically performs a feasibility assessment during checkout to determine whether the requested object can be reliably tracked by the Slingshot Global Sensor Network (SGSN).
If your request is approved, tracking is automatically scheduled for the selected time window. Once data has been collected and processed, your completed Tracking Service order will become available for download from the Orders page in Slingshot Portal.
Note: To learn more about how requests are evaluated during checkout, see How Does the Feasibility Assessment for Tracking Work?
Before You Begin
Before downloading your data, ensure:
Your Tracking Service request was successfully submitted.
Your tracking window has completed.
Daily processing has finished.
Step 1: Open the Orders Page
Sign in to Slingshot Portal.
Navigate to Marketplace > Orders.
Locate your completed Tracking Service order.
Orders display their current status so you can quickly see when data is available.
Step 2: Download Your Data
Once your order status indicates that data is available:
Open the order.
Click Download.
Save the ZIP file to your computer.
Each download contains the tracking data available for your order.
Step 3: Access Your Files
Extract the downloaded ZIP file to access the delivered tracking products.
Depending on your order, the package may include one or more supported data formats.
Step 3: Access Your Files
Extract the downloaded ZIP file to access the delivered tracking products.
Depending on your order, the package may include one or more supported data formats.
Frequently Asked Questions
When Is My Data Available?
Tracking Service data is collected and uploaded once per day at 00:00 UTC.
If your tracking window spans multiple days, new data will become available after each daily processing cycle. You can return to the Orders page to download the latest available ZIP package.
How do I know if my Tracking Service request was approved?
Tracking Service requests are automatically evaluated during checkout using Slingshot's feasibility assessment.
If checkout was successful, your request has already been approved and scheduled for tracking.
What if my request was not approved?
If your Tracking Service request does not meet the automated feasibility requirements during checkout, you can Contacts Sales for more options.
My download link has expired.
Download links are only available for a limited time.
If your link has expired, contact Slingshot Support for assistance.
I haven't received my completion email.
If your tracking window has ended and you haven't received a completion email:
Check your Spam or Junk folder.
Verify you're checking the email associated with your Portal account.
Contact Slingshot Support if you still cannot locate the email.
Need Help?
If you have questions about your Available Data Order, Tracking Service request or need assistance downloading your data, our Support team is here to help.
Email: [email protected]
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